Shipping Policy

Dernière mise à jour : 25 mai 2025

📦 Shipping Policy

At Sleekee™, we do our best to ensure your order arrives quickly, safely, and with the care it deserves. Here’s everything you need to know about our shipping process:

1. Delivery Areas

We currently ship throughout the United Kingdom 🇬🇧
and selected countries within the European Union 🇪🇺.

📍 Outside these areas? Contact us at support@sleekee.store and we’ll find a personalised solution for you.

2. Processing Time

🕒 Orders are prepared and dispatched within 1–2 business days after payment confirmation.
📬 You’ll receive an email with your tracking number as soon as your parcel is shipped.

3. Shipping Options & Delivery Time

United Kingdom:
🚚 Free Shipping – Delivery within 3 to 7 business days.

Please note that delivery times may vary due to external factors (high demand periods, strikes, weather conditions, or customs delays).

Important:
Sometimes parcels may experience unforeseen delays.
We kindly ask you to wait up to 30 days after dispatch before requesting a refund or replacement.

4. Shipping Fees

✅ Shipping is completely free on all UK orders.

5. Carriers

We partner with reliable logistics providers to guarantee fast and trackable delivery.

6. Order Tracking

Once your order has been dispatched, you’ll receive a tracking email.
You can check the progress of your parcel online at any time.

7. Damaged or Lost Parcels

📷 If your parcel arrives damaged, please contact us as soon as possible at sleekee.store@outlook.com and include clear photos as proof.

If your order is lost, we will open an investigation with the carrier.
This process may take a few days depending on their response time.

8. Need Help?

Our customer service team is always happy to assist you 💬
📩 sleekee.store@outlook.com